SHIPPING
We are dedicated to delivering your ceremonial cacao promptly and safely. This Shipping Policy outlines our practices and what you can expect when you place an order with us.
Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order is shipped, along with tracking information to follow its journey.
Domestic Shipping
For orders within Australia, we use Australia Post. Estimated delivery times are generally between 3-7 business days, depending on your location. All orders have a flat rate shipping fee of $10.95.
Shipping to the United States and Canada
We offer shipping to the U.S. and Canada via international carriers. Delivery times may vary depending on the shipping method selected, U.S. and Canada customs processing, and local postal services. Shipping rates are calculated at checkout based on the total weight of your order and destination.
Please note: U.S. and Canadian customers are responsible for any customs duties, taxes, or import fees that may apply.
Shipping to Other Countries
If you're ordering from outside Australia, the U.S., or Canada please contact us at hello@lunacacao.com to confirm availability before placing your order. Delivery times and availability vary by country. Customs duties, taxes, and any applicable import fees are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on the Australia Post website or the respective carrier for international orders.
Issues with Delivery
If you encounter any issues with your delivery, such as a lost or damaged package, please contact us at hello@lunacacao.com within 7 days of the estimated delivery date. We will do our best to assist you.
Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly.
Contact Us
If you have any questions about our shipping policy or your order, please reach out to us at hello@lunacacao.com.